1. General
Present in both Belgium and The Netherlands, Tein Telecom builds high-value technical tailor made solutions in different areas such as digital video surveillance solutions based on IP Networks, complex voice solutions and networking solutions.
With a technical staff of 85 highly qualified people, the company has reached a high level of expertise in multimedia integration.
2. Responsibilities
2.1. Project Based:
- Take the technical responsibility of a project in close collaboration with the Project Manager and in respect of the project specifications.
- Prepare future installations in lab environment and execute tests before delivery
- Install and commission the solution at the customer site including:
- Final acceptance tests signed by the customer for approval.
- User and Administrator training sessions.
- Documentation of the installation.
- Identify, log, describe, escalate and follow up until resolution all issues arising during project implementation.
- Act as PM for "small" projects where no dedicated PM is defined.
2.2. Maintenance
- Execute first line corrective maintenance 24H/7D in the Benelux on different products / technologies following the competence matrix of the company.
- Execute preventive visits based on a predefined schedule and following the rules of the company.
- Identify, log, describe, escalate and follow up until resolution all issues arising during maintenance activities.
- Use the available spares during interventions, return defects to the repair center following the correct internal rules of the company and escalate any issue to his manager.
- Update site documentation after intervention (software release, installed base...).
2.3. Non project based
- Participate in tests setups required for demo, exposition and/or product validation.
2.4. Administration
- Report about daily activities (Time sheets or equivalent) to his manager to allow the company to:
- Report to customer about problem resolution.
- Report to PM about project costs and evolution.
- Report to the management about Quality of the Service, risks, profitability of projects.
- Keep his manager and the help desk aware of all activities to allow a better time management of the service team.
2.5. Resources
Make a proper usage of the tools put as his disposal by the company.
3. The position's requirements
3.1. Education, Knowledge & Work Experience
- Industrial engineer in Telecommunication or ICT.
- 3 to 5 years professional experience in telecommunication.
- Working knowledge in Transmission and Wireless technologies / Protocols; CCNA certified is a plus.
3.2. Required skills
- Fluent in French, Dutch and English.
- Excellent communication skills, open mind, innovative.
- Willing to work in a managed team, to use standards and contribute to the team knowledge.
- Flexibility - ready to work outside normal working hours when required.
- Reactivity - Ready to answer to any kind of request in an acceptable timeframe.
- Availability - Development is a team work requiring physical communication between colleagues.
4. Offer
Working for Tein Telecom means joining a dynamic and professional team of talented colleagues in a unique working environment : a modern green site in the heart of Brussels. You will join an organisation which is active in offering state-of-the art technological solutions to business customers.
Our employees are kept constantly up to date via technical and professional training programs. Tein offers an attractive salary package, with excellent extra advantages, including company car & group insurance.
If you would like to join our team, please send your CV with a covering letter to: i.sleeckx@teintelecom.be
OR
Tein Telecom
Human Resources Department
Place des Bienfaiteurs, 7
Weldoenersplein, 7
B - 1030 Brussels
BELGIUM
