Ensuring the highest quality
The Tein Telecom quality management system's primary goal is to deliver outstanding levels of satisfaction to our customers. It is constantly matched against the requirements of EN ISO 9001-2000 quality management systems, which focus on process management.
Using data from measurements designed to monitor and measure its core and support processes, Tein Telecom
- makes informed decisions on correcting and preventing non-conformity
- implements continual improvements related to these processes.
Process owners are responsible for establishing and implementing our organisational approach for continual improvement.
This constant enhancement process enables us to :
- determine non-value-added steps in a process,
- improve existing processes,
- determine the most efficient steps to achieve a desired outcome,
As a consequence, our service to you as a customer is greatly increased :
- Systems and networks are commissioned on the agreed date in 90% of all our projects.
- Customer inquiries are answered satisfactorily on the first call at least 80% of the time.
- Total product returns are less than 1% of the total number shipped.
- 95% of customer support requests are solved during the first intervention
Quality and continual improvement are essential ! We will work for your satisfaction and make sure your business objectives are met.
