Company

21 December 2009

December 2009, Tein Telecom achieved VCA certification

11 December 2008

Tein Telecom is growing... and expanding!

17 March 2009

Gert De Meyer - G.M. Tein Telecom op BECI TV

December 11 event - additional information

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Parking information

The integration of our company in the center of the city doesn't allow us to provide huge parking facilities.
Parking places can be be found in the immediate surroundings of our company, but for the evening of December 11th, we have organised a shuttle service between Tein Telecom and a parking area located nearby, along the boulevard Lambermont (between avenue Louis Bertrand and avenue Chazal).

Shuttle service

Four mini busses will be driving back and forth to pick you up and take you to our main entrance at Place des Bienfaiteurs 7.

Waiting time between shuttles : +/-2 min.

Map and information FR/NL/EN : click on the file hereafter...

Press Clips

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Recent press clips

16 May 2006

Stad Antwerpen : CCTV videobewakingssysteem

Partners

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A long term relationship

Because each project is different, the word 'customisation' is key in our processes. We integrate and ensure that the right elements from the world's best technology leaders are used.
An important factor for the success of your project is our independence. Even with our solid relationships with the partners listed hereafter, we are not limited to a single product range or vendor.
Our experts are free to : think with you in new ways, dream up, design, implement and support...

...the best Solutions for Mission Critical Environments.

Axis logo Barco Logo Bosch Logo Bpt Logo Cisco Logo Dell Logo
Enterasys Logo Ericsson Logo Frequentis Logo GE Security Logo Gorgy Timing Logo March Videosphere Logo
Nera Logo Nice Logo Optelecom logo Orange Trading Solutions Logo Pelco Logo Proxim Logo
RAD Logo Rohill Logo Speakerbus Logo Survision Logo Symmetricom Logo Traficon Logo

Services

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Expert services

Tein Telecom delivers compelling ICT solutions, based on its extensive experience and wide spectrum of services in the development, operation and maintenance of communication networks.
You, as a customer, may have different requirements for support services during the implementation of a new network, expansion of existing networks or their maintenance. Taking full responsibility for these systems can be a big challenge, making assistance from and/or access to experts a wise decision.

Tein Telecom offers a flexible system giving you a real choice: you decide how much you wish to support the various phases of work, while Tein Telecom takes care of the remaining service.

Analysis

Tein Telecom experts have a broad range of skills and technologies available to conduct a thorough analysis of all the parameters of your project.

Realisation

A fully experienced team of Tein Telecom experts can manage the installation of your entire network solution. This covers the initial surveys and runs through implementation to onsite support during start-up.

Support

Tein Telecom provides a full range of integrated support services, ensuring that your project is completed successfully and continues running smoothly.

Through our unique expertise in project delivery and support services, we act as a partner, working with and for you to create and maintain your Network Infrastructure to support more productive business processes.

  • Total or partial project management responsibility
  • Customer and customised training programmes
  • 24/7 Technical support help desk
  • On-site maintenance services
  • ISO 9001 certification quality goals

Quality Standards

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Ensuring the highest quality

The Tein Telecom quality management system's primary goal is to deliver outstanding levels of satisfaction to our customers. It is constantly matched against the requirements of  EN ISO 9001-2000 quality management systems, which focus on process management.

Using data from measurements designed to monitor and measure its core and support processes, Tein Telecom

  • makes informed decisions on correcting and preventing non-conformity
  • implements continual improvements related to these processes.

Process owners are responsible for establishing and implementing our organisational approach for continual improvement.

This constant enhancement process enables us to :

  • determine non-value-added steps in a process,
  • improve existing processes,
  • determine the most efficient steps to achieve a desired outcome,

As a consequence, our service to you as a customer is greatly increased :

  • Systems and networks are commissioned on the agreed date in 90% of all our projects.
  • Customer inquiries are answered satisfactorily on the first call at least 80% of the time.
  • Total product returns are less than 1% of the total number shipped.
  • 95% of customer support requests are solved during the first intervention

Quality and continual improvement are essential ! We will work for your satisfaction and make sure your business objectives are met.

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