Reasons for and benefits of Voice Recording
Recording telephone conversations can prove useful to your organisation, not only for legal and commercial purposes, but increasingly to improve service quality and working efficiency.
Voice recording systems allow conversations to be securely recorded, archived and retrieved almost instantaneously. Multi-user, multitasking, modular systems can record 8-5,000 channels simultaneously. Conversations held by an agent/trader can be located and monitored instantly via the monitoring station or the operator's PC or telephone.
Recorded information can be searched quickly and easily using extensive selection criteria, e.g. the operator's number, the number dialled, the time a call was made or any of some 50 other selection criteria.
Applications of Voice Recording
Voice recording applications can bring significant benefits in areas such as
- Trading Rooms
Confirmation of transaction communications between banks, brokers, energy companies, etc. - Incident rooms and control centres
Telephony, marine telephony, radio and mobile telephony for fire services, police (C2000) and security services. - Traffic control
Air Traffic Control (ATC) and Marine Traffic Control - Commercial and information Call Centres
Quality monitoring and improvement, training and auditing.
